Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website pizza-jets.digital, place an order, or otherwise interact with our services. Please read this document carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and legally compliant manner. This policy has been drafted in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Jet's Pizza operates the website pizza-jets.digital and provides food ordering, delivery, and related services to customers across the United States. For the purposes of this Privacy Policy, "we," "us," "our," and "Jet's Pizza" refer to the business entity operating under this brand.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the details provided above or in the Contact Us section at the end of this document.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Jet's Pizza through the following channels:

• Our website at pizza-jets.digital
• Online food ordering and delivery services
• Customer support communications via email, phone, or live chat
• Marketing and promotional communications (email newsletters, SMS promotions)
• Loyalty programs or membership registrations
• Social media interactions and pages managed by Jet's Pizza
• Any other services or platforms linking to this Privacy Policy

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we may collect.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (for registered accounts)
• Date of birth (when required for age verification or loyalty programs)

3.2 Payment and Transaction Information

When you place an order or make a payment, we collect transaction-related information, which may include:

• Credit or debit card details (processed securely through our payment processor; we do not store full card numbers)
• PayPal, Apple Pay, Google Pay, or other digital wallet identifiers
• Order history and purchase details
• Billing address and transaction amounts
• Refund and dispute records

3.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring URLs (how you arrived at our website)
• Clickstream data and interaction patterns
• Date and timestamp of visits
• Error logs and crash reports

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect data about your browsing behavior on our website. This data may include session identifiers, preferences, and analytics information. For more details, please see Section 9: Cookie Usage.

3.5 Communications Data

If you contact us via email, phone, or a contact form, we may collect:

• The content of your messages
• Your name and contact details provided in the communication
• Records of previous interactions with our customer support team

3.6 Marketing and Preference Data

We may collect information about your marketing preferences, including:

• Email subscription status
• SMS opt-in or opt-out status
• Preferred pizza toppings, order history, and dietary preferences (when voluntarily provided)
• Responses to surveys, promotions, or contests

3.7 Information from Third Parties

We may receive personal information about you from third-party sources, such as:

• Social media platforms (e.g., if you log in using a social media account or interact with our pages)
• Third-party delivery platforms or ordering aggregators
• Analytics and advertising partners
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating delivery or pickup services
• Sending order confirmation emails and delivery status updates
• Managing your account and login credentials
• Processing payments and issuing refunds where applicable

4.2 Customer Support

• Responding to your inquiries, complaints, or requests
• Troubleshooting technical issues with our website or ordering system
• Maintaining records of past interactions to improve future support

4.3 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve the user experience
• Understanding which menu items or features are most popular
• Conducting market research and developing new products or services
• Monitoring and improving the performance of our website

4.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized advertisements based on your preferences and order history
• Running loyalty programs, contests, and referral campaigns
• Sending SMS or push notifications about deals and promotions (where you have opted in)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

4.5 Legal Compliance and Fraud Prevention

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraudulent transactions or unauthorized account access
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other legal agreements

4.6 Business Operations

• Internal reporting and business analytics
• Financial record keeping and auditing
• Corporate restructuring, merger, or sale activities

5. Legal Bases for Processing Your Data

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders and deliver our services to you.
• Legitimate Interests: We process data for analytics, fraud prevention, and service improvement where our legitimate business interests do not override your privacy rights.
• Consent: Where required by law (e.g., for marketing communications or non-essential cookies), we process data only with your explicit consent.
• Legal Obligation: We process data when required to comply with applicable laws, court orders, or regulatory requirements.

6. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with the following categories of recipients in the circumstances described below:

6.1 Service Providers and Business Partners

We share personal data with third-party service providers who assist us in operating our business. These providers are contractually required to protect your data and use it only for the purposes we specify. They include:

• Payment processors (e.g., Stripe, PayPal) for secure payment handling
• Delivery and logistics partners for coordinating food delivery
• Cloud hosting and IT infrastructure providers for website and data storage
• Email service providers for transactional and marketing emails
• SMS and push notification platforms for promotional communications
• Analytics providers (e.g., Google Analytics) for website performance monitoring
• Customer relationship management (CRM) platforms for managing customer interactions
• Fraud detection and identity verification services

6.2 Advertising and Marketing Partners

We may share limited data (such as email addresses in hashed form or cookie identifiers) with advertising platforms like Google Ads and Meta (Facebook/Instagram) to serve you targeted advertisements about our products. You may opt out of targeted advertising through the privacy settings of those platforms.

6.3 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law, or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Jet's Pizza, our customers, or the public
• Investigate suspected fraudulent or illegal activity

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business restructuring, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email or a prominent notice on our website, and you will have the right to opt out if the new entity's practices materially differ from this Privacy Policy.

6.5 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit, informed consent.

7. Data Security

Jet's Pizza takes the security of your personal information seriously. We implement a range of technical, organizational, and administrative safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• PCI-DSS Compliance: Payment card data is processed by PCI-DSS certified payment processors, ensuring industry-standard security standards for financial data.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. Role-based access controls are enforced across our systems.
• Password Hashing: User passwords are stored in hashed and salted formats. We do not store plain-text passwords.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential risks.
• Data Minimization: We collect only the personal data necessary for the stated purposes and do not retain it longer than needed.
• Incident Response: We have procedures in place to detect, investigate, and respond to data security incidents, including breach notification protocols as required by applicable law.

8. Your Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information. Jet's Pizza respects and honors these rights as required by applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Where we process sensitive personal information, you have the right to limit its use to necessary purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will receive the same quality of service regardless of whether you exercise these rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and commonly used format where technically feasible.

To submit a verifiable consumer request under the CCPA/CPRA, contact us at [email protected]. We will respond to your request within 45 calendar days, with an option to extend by an additional 45 days when necessary, provided we notify you of the extension.

8.2 Rights Available to All US Customers

Regardless of your state of residence, Jet's Pizza extends the following rights to all customers:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or outdated personal information.
• Right to Deletion: Request deletion of your personal information, subject to legal and operational requirements.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: Unsubscribe from marketing emails or SMS messages at any time.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected]
• Website: pizza-jets.digital (via the contact form or account settings)

We may need to verify your identity before processing your request. Verification may include confirming your email address, order history, or other account information. Authorized agents acting on behalf of California residents must provide proof of authorization.

9. Cookie Usage

Our website pizza-jets.digital uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently and to provide information to website owners.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse, delete, or be notified when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website, including the ability to place orders.

You may also opt out of analytics tracking by using the Google Analytics Opt-Out Browser Add-On.

For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our website at pizza-jets.digital.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

After the applicable retention period has expired, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

11. Children's Privacy

Our website pizza-jets.digital and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or legal guardian and you believe that your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and delete any such data from our records.

Individuals between 13 and 17 years of age may use our services only with verified parental or guardian consent. By using our website, you represent and warrant that you are at least 18 years old or have obtained the necessary parental consent.

12. International Data Transfers

Jet's Pizza is based in the United States and primarily operates within the US. Your personal data is collected and stored on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

To the extent that we transfer personal data internationally (for example, through the use of cloud-based service providers with servers in other countries), we take steps to ensure that such transfers are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your information.

These safeguards may include:

• Entering into data transfer agreements with service providers incorporating standard contractual clauses
• Ensuring service providers adhere to recognized data protection frameworks
• Implementing contractual obligations requiring equivalent data protection standards

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Jet's Pizza. These third-party services have their own privacy policies and data collection practices, which we do not control. Examples include:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Third-party delivery apps (if applicable)
• Review platforms (Yelp, Google Reviews)
• Payment service provider websites

We encourage you to review the privacy policies of any third-party services you access through our website. We are not responsible for the privacy practices or content of such third parties.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not respond to browser DNT signals at this time.

However, you can manage your cookie preferences and opt out of analytics and marketing tracking as described in Section 9: Cookie Usage above.

15. California Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information about personal information shared with third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "Shine the Light Request."

16. FTC Act Compliance and Consumer Protections

Jet's Pizza is committed to compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. Our privacy practices are designed to be transparent, fair, and consistent with our representations to consumers. Specifically:

• We will not make material misrepresentations about our data collection or privacy practices.
• We will honor our commitments regarding data use and retention as stated in this Privacy Policy.
• We will implement reasonable security measures appropriate to the sensitivity of the data we collect.
• We will provide you with clear and accessible mechanisms to exercise your privacy rights.

17. How to File a Privacy Complaint

If you have a concern about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate authority.

17.1 Contact Us First

We encourage you to contact us directly in the first instance so that we can address your concern promptly:

• Email: [email protected]
• Website: pizza-jets.digital

We aim to respond to all privacy-related complaints within 30 business days.

17.2 Filing a Complaint with the FTC

If you believe that Jet's Pizza has engaged in unfair or deceptive privacy practices, you may file a complaint with the Federal Trade Commission (FTC):

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

17.3 Filing a Complaint with the California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

17.4 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General's office regarding violations of state privacy laws. Please visit your state's official government website to locate the appropriate contact information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying you of the changes
• Where required by law, send you a direct notification via email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

We are dedicated to resolving any privacy concerns in a fair, transparent, and timely manner. Our privacy team will review your request and respond within the timeframes specified under applicable law.